Nashville Roofing — On Schedule, On Paper
A written estimate in 48 hours.
A start date in the contract.
A phone number that picks up.
We know — it shouldn't be a pitch. In Nashville roofing, it is. Arc One runs on checklists, not chaos.
Business-hours callback: under 9 minutes.
After hours: by 8 AM.
How It Works
Four steps. Every one on a clock.
Every timeline is written. Every delay is owned. If we miss a date, we tell you first — and credit it.
First Contact → Response < 9 min.
Business hours. By 8 AM otherwise. No vague promises.
Measured, published, credited if missed
Written Estimate in 48 Hours.
One document. One number. Line items you can read. No "good/better/best" fog.
Start Date in the Contract.
If weather moves us, you get the new date before you have to ask. Miss the date = we credit.
Close-Out at the Curb.
Walkthrough, photos, warranty, paperwork — before we leave. No paperwork trailing off for weeks.
Every SLA on this page is published for a reason: if we break it, you have it in writing. That's how we keep ourselves honest.
Why We Can Actually Do This
Most roofers can't. Here's what's different here.
Small Enough to Notice.
Two owners, not 14 sales reps. Every call lands on someone's phone who knows every open job. No lost tickets, no handoff limbo.
Systematic Enough to Scale.
Every job runs on the same checklist. Every conversation is logged. Every timeline is on a dashboard the owners look at daily. Nothing lives in someone's head.
No Subcontractors.
The schedule is ours to keep because our crews work for us. Subs have other jobs — your date becomes a suggestion. Ours doesn't.
Debt-Free, Not Chasing.
We don't have a bank calling on next month's payroll. So we don't over-promise to close the sale. The estimate on Tuesday is the job on Thursday.
"We will be in touch"
Response under 9 minutes
"Sometime in the next 2–4 weeks"
Start date in the contract
Ghosted after the deposit
Daily owner-level updates
Missed dates, no explanation
Miss the date = we credit it
Process Questions
What people ask right before they've been ghosted again.
How fast will you respond if I call or text?
Business hours: under 9 minutes. We track the average publicly. After hours: by 8 AM the next morning. No vague promises — if it takes longer, something broke on our end and we'll tell you what.
How long before I get a written estimate?
Within 48 hours of the inspection. One document, one total, line items you can read. If we can't hit 48 hours for some reason, we tell you on the inspection why and when you'll actually have it.
What happens if weather delays my job?
You get the new date before you have to ask. We monitor the forecast against your schedule daily — if we're moving, you hear it from us, not from a no-show crew.
Will I know in advance who's coming to my house?
Yes. Before the install day you'll get the crew lead's name and contact. No surprise trucks, no unfamiliar faces in your yard.
What if we miss the quoted date?
We credit a percentage of the job — written into the contract. We don't expect to use that clause, but putting it on paper keeps us honest.
What if I can't reach you after the job is done?
Same phone number, same hours. The 5-year workmanship warranty is only useful if it's collectable. We answer call-backs within the same business day.
Try Us. Timer Starts Now.
Call or text — under 9 minutes during business hours or we're not worth your time.
We'll confirm receipt within 9 minutes. Written estimate within 48 hours. Everything in writing, every time.
Or send the details — timer starts on submit.
Confirmation within 9 minutes business hours, by 8 AM otherwise.