Arc One Workmanship Warranty
5-year workmanship warranty. In writing. From people who'll still be here.
Most roofing warranties are worthless because the company that issued them is gone in 18 months. Arc One is a debt-free Nashville business that's been here since 2009. The warranty means something because we'll be around to honor it.
Two Warranties, Not One
Every Arc One roof comes with two layers of coverage.
When Arc One installs your roof, you get two separate warranties. They cover different things and are issued by different parties. Understanding the difference matters when something goes wrong.
Warranty 1
Arc One Workmanship
5 years · Issued by Arc One Solutions
Covers defects in our installation — how we nailed the shingles, how we flashed the penetrations, how we set the ventilation, how we sealed every seam. If something we installed fails due to our workmanship in the first 5 years, we fix it at no charge.
Warranty 2
GAF Manufacturer
Lifetime limited · Issued by GAF
Covers defects in the GAF Timberline HDZ shingles themselves — delamination, manufacturing defects, premature granule loss not caused by hail. GAF's lifetime limited warranty covers the shingles for as long as you own the home, with full replacement in the first 10 years.
Arc One Workmanship Warranty — Details
What's covered. What isn't. No fine print.
Covered by Arc One
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Leaks caused by improper installation
Flashing, valleys, eave protection, any penetration we sealed
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Shingle blow-off within wind rating
130 MPH wind rating requires proper nailing — if we nailed it right, it's covered
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Flashing failures at any penetration
Chimneys, pipe boots, skylights, vent stacks — any flashing we installed
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Ridge or hip cap failures
If it lifts or fails due to installation, we replace it
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Ventilation not performing to spec
If we designed and installed the ventilation system and it fails to deliver balanced airflow
Not covered by Arc One workmanship warranty
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Storm or hail damage
Acts of God are insurance events, not installation defects
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Damage caused by tree limbs or debris impact
Physical damage after installation is not a workmanship issue
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Shingle manufacturing defects
Those go to GAF directly — we'll help you file
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Work done by other contractors
If another roofer touches the roof during the warranty period and causes damage, that voids coverage on affected areas
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Normal wear beyond 5 years
The workmanship warranty covers the installation period, not the lifetime of the shingles
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Existing structural damage
If fascia, rafters, or decking had pre-existing issues we noted in the assessment
Making a Warranty Claim
Call us. That's it.
There's no warranty portal, no claim form, no third-party administrator. You call the same number you called when you booked the job, tell us what's happening, and we schedule an inspection. If it's a workmanship issue, we fix it at no charge.
Call or text
Call (615) 716-3009 and describe what you're seeing — water stain inside, shingle on the ground, visible gap in flashing. We'll ask a few questions.
We inspect
Dustin or a licensed crew lead comes out within 48–72 hours. We go on the roof and look at what happened. You'll get a straight answer about what caused it.
We fix it
If it's covered under the workmanship warranty, we repair it at no charge. If it's a manufacturer defect, we'll help you file with GAF. If it's storm damage, we'll document it for your insurance claim.
Warranty claim line
Same number, answered 24/7
Why Most Warranties Are Worthless
A warranty is only as good as the company behind it.
Storm-chasing roofing contractors issue "lifetime workmanship warranties" freely. The warranty is on paper, signed, and in your file. Two years later, the company doesn't exist. The phone number is disconnected. The owner started a new LLC under a different name.
This isn't a rare edge case — it's the dominant failure mode of the storm-chasing model. Companies organized around following severe weather events have no reason to stay in any one market. When business slows, they move.
Arc One has been in Nashville since 2009. We're debt-free — we don't have a lender who can call the note and force a wind-down. We're not franchise-owned — there's no corporate parent who can pull the brand. The same licensed general contractor who signed your contract will still be answering (615) 716-3009 in 2035.
That's why we put 5 years on the warranty. It's not a marketing number — it's the window where most installation defects surface, and we're committing to being here and standing behind the work for that entire period.
Want a roof with a warranty worth keeping?
Book a roof assessment. Written report in 48 hours. If we replace your roof, the 5-year workmanship warranty is in writing at contract signing.